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How Harbor Works With and Without the Internet

Harbor is designed to be reliable even when your internet goes out. Learn about your connectivity options so you know exactly what to expect with or without a connection.

We currently support three different connection modes.
  • Harbor Baby Monitor–Standard Connection Mode Graphic
    Everyday use

    Standard

    The Camera and Monitor are connected securely to your home WiFi. This is the primary connection method for your Harbor.

    Range is at its greatest, connect multiple Cameras,
    data stored on-device (not the cloud).

  • Harbor Baby Monitor–Direct Connection Mode Graphic–Works without WiFi
    No WiFi Connection

    Direct

    Your Monitor is connected directly to your Camera without internet–primarily used in travel or when a WiFi network is not available.

    Range is currently limited to 50ft,
    one camera connection only, mobile app disabled.

  • Harbor Baby Monitor–Anchored Connection Mode Graphic
    Combination

    Anchored

    The Camera and Monitor are connected to your home WiFi, but remote connections (outside the home) are disabled.

    Range is at its greatest, connect multiple Cameras, data stored on-device (not the cloud), remote viewing disabled.
Harbor Baby Monitor - Harbor

Standard Mode Details

The Camera and Monitor are connected securely to your home WiFi. This is the primary connection method for your Harbor.

  • Your data is private. We don't store or process any video or audio in our cloud unlike other products. All storage happens directly on the device unless you choose to save clips to your phone or computer.
  • Remote connections from authorized viewers (that only you control & authorize) are allowed. This is the only time your feed leaves your house - when an authorized viewer uses the Harbor app to view from outside the house. Example: checking in while at the grocery store via your Harbor app.
  • The range of your Monitor is at its greatest given it will go as far as your home WiFi extends.
  • Your Harbor system is capable of receiving updates.
  • You can use the Harbor Remote Night Nanny services.
  • If using a WiFi extender, place your network device (extender, router) within 20 feet of your camera if possible.

Direct Mode Details

Direct mode is primarily used as a failsafe backup when WiFi is not available or the connection is unstable. However, you can toggle your Monitor from Standard/Anchored to Direct at anytime in your settings menu.

Can only support a single Camera connection (see below on the plan to allow for more than one connection).

  • Range is limited (currently ~50ft, will grow in the months ahead).
  • Remote connections are not possible.
  • Local Mobile App connections are not possible.
  • System is not capable of receiving any updates. You are not able to use the Harbor Remote Night Nanny services.

We’re actively working on increasing the range of Direct mode and allowing for more than one Camera connection.

For safety, the Harbor Camera does not have a battery. In the event of a power outage, your Camera will not work but you will receive disconnect notifications, including from your Monitor, unlike with app-only systems.

Anchored Mode

Used when you want additional piece of mind.

  • Just like with all other modes, your data is private. 
  • Remote connections from all viewers (even yourself) are disabled.
  • Mobile App is still capable of local connections (you must be on your home WiFi).
  • The range of your Monitor is at its greatest given it will go as far as your home WiFi extends.
  • System is capable of receiving updates.
  • Alerts on Mobile will be active (motion detection, sound anomoly, etc).
  • You are not able to use the Harbor Remote Night Nanny Services.
Fuschia wave graphic

FAQs

What happens if my internet goes out?

Harbor is designed to keep working, even when your WiFi doesn't.

While in Standard Mode, If your internet (ISP) goes down but your home WiFi is still working:

  • Harbor switches to Anchored Mode, so your Monitor and Mobile App still work inside your home. You just won’t be able to check in from outside your house until your internet is back.

If both your internet and home WiFi go down:

  • Harbor automatically switches to Direct Mode. That means your Monitor connects straight to your Camera (no app or remote access), but your video and audio feed are still working in your home.

Can I switch between modes manually?

Absolutely! Simply grab your Monitor and navigate to settings > connectivity.

When will I be able to use more than one Camera on Direct Mode?

Soon! Our team is actively working on adding additional Camera feeds to Direct Mode, as well as Mobile App access.

Why is Direct Mode's range only 50ft?

Because your Monitor and Camera are connected directly to one another and not utilizing your home internet, range is limited. We are actively working on range extension.

Range is at its greatest when connected to your home internet.

Rest. Easy.

Designed for peace of mind, Harbor has Standard, Direct, and Anchored connection modes to ensure you stay connected, whether you’re at home or on the go. Whether your internet is down or you're traveling, Harbor has you covered so you can focus on what matters most—your little one.

If you have any questions, please reach out to us!