Harbor App Privacy Policy
About this policy
Effective date: October 14, 2026
This Privacy Policy explains how Project Monitor Inc DBA Harbor ("Harbor", "we", "us", or "our") collects, uses, shares, and protects information when you use the Harbor mobile app for Android and iOS (the "App") and the Harbor cameras and cloud services that work with it (together, the "Harbor Service").
This policy covers the App and the Harbor Service only. Purchases and browsing on harbor.co are covered by our separate Store Privacy Policy.
Information we collect
We collect the information below when you use the App and your Harbor camera. Some of it you give us directly, some comes from your camera, and some is collected automatically by the App.
| Information | What it includes | Why we use it |
|---|---|---|
| Account and profile | Name, email address, phone number, profile photo, sign-in details | Create and secure your account, and let caregivers you invite recognize you |
| Camera video and audio | Live video and audio from your Harbor camera, saved moments, and up to 24 hours of video history | Show you live view, save moments, and let you review recent history |
| Your voice | Audio from your phone's microphone, only while you use talk-back | Let you speak through the camera to the room |
| Sleep data | Sleep and activity patterns detected from camera footage, Sleep Insights, and Night in Review summaries | Give you sleep insights and nightly summaries |
| AI alert settings and prompts | Alert conditions and questions you write for AI features | Run the AI alerts and answers you ask for |
| People you invite | Name, email address or phone number, and access hours for each caregiver you add | Send invitations and control when each person can view the camera |
| Contacts | A contact you choose from your phone's address book, only when you use "From contacts" | Fill in an invitation for the person you pick. We do not upload your address book. |
| Camera setup information | Nearby Bluetooth devices, the Wi-Fi network you choose and its password, and location (required by Android during Bluetooth pairing) | Find your camera and connect it to your Wi-Fi network |
| Feedback you send | A moment clip and your note, when you report a false or missed AI alert | Review the report and improve our AI alerts |
| Purchases and subscriptions | Subscription status and purchase history. Payment card details are handled by Google Play or the App Store, not by us. | Unlock paid features and manage your subscription |
| Device and diagnostics | Device identifiers, push notification tokens, app version, crash logs, and performance data | Deliver alerts, register your devices, and keep the App stable |
| App usage and Advertising ID | How you use App features, and your device's Advertising ID, collected by Firebase Analytics | Understand how the App is used and improve it. |
| Support communications | What you send us when you contact support | Answer your questions |
Device permissions
The App asks for these permissions only when you use the feature that needs them. You can turn any of them off in your phone's settings, but the related feature will stop working.
- Contacts: to pick a person from your phone when inviting a caregiver.
- Location: Android requires location access to scan for Bluetooth devices. We use it only to find your camera during setup.
- Nearby devices and Wi-Fi: to find your camera over Bluetooth and connect it to your Wi-Fi network.
- Microphone: to talk through the camera, only while talk-back is on.
- Notifications: to send you camera alerts and account messages.
How we use information
We use the information we collect to:
- provide the Harbor Service, including live view, moments, video history, talk-back, alerts, and caregiver sharing
- run the AI features you turn on, such as AI alerts, Sleep Insights, and Night in Review
- review feedback you send about AI alerts and improve their accuracy
- manage your account and subscription
- keep the App reliable, fix crashes, and understand which features are used
- protect the security of your account, your camera, and the Harbor Service
- respond to support requests and meet legal obligations
We do not sell your information. We do not use camera video, audio, sleep data, or contacts for advertising.
Who we share information with
We share information only with service providers that help us run the Harbor Service. They may use it only to provide services to us.
| Provider | What they do for us | Information they receive |
|---|---|---|
| Google Firebase (Google LLC) | Analytics, crash reporting, push notifications | App usage, Advertising ID, device identifiers, push tokens, crash logs |
| LiveKit | Real-time video and audio streaming | Camera video and audio, talk-back audio |
| RevenueCat | Subscription management | Account ID, subscription and purchase status |
| Google Play and Apple App Store | Payments and billing | Purchase details, handled under their own privacy policies |
| LaunchDarkly | Feature rollout settings | Account ID |
| Metabase | AI alerts, Sleep Insights, Night in Review | Sleep data and AI prompts |
| Slack | Internal review of AI alert feedback | Moment clips and notes you send as feedback |
| Amazon Web Services | Storing video history, moments, and account data | All App data stored on our servers |
Caregivers you invite can see live video and history from your camera during the access hours you set.
We may also disclose information if required by law, to protect the safety of people or the Harbor Service, or as part of a merger, acquisition, or sale of assets. We do not sell personal information or share it for cross-context behavioral advertising.
Children's information
The App is for parents and caregivers aged 18 and older. Children do not create accounts or use the App.
Harbor cameras record video and audio of the room they watch, which usually includes a baby or young child. We also create sleep data from that footage. We treat this information as belonging to the parent or guardian who owns the account. It is collected only at their direction and used only to provide the Harbor Service to them. We never use it for advertising.
The account owner can view or delete this information at any time, as described below.
Security and retention
We protect your information with encryption in transit and at rest, access controls, and end-to-end encryption. Only authorized staff can access stored data, and only when needed to run or support the Harbor Service. No system is perfectly secure, so please use a strong password and keep your sign-in details private.
We keep information only as long as we need it:
| Information | How long we keep it |
|---|---|
| Video history | 24 hours, then deleted automatically |
| Saved moments | Until you delete them or delete your account |
| Sleep data and AI summaries | 30 days |
| Feedback clips | 30 days |
| Crash and analytics data | 30 days |
| Account and profile | Until you delete your account |
| After account deletion | Deleted within 30 days, except what we must keep by law, such as purchase records |
Your choices and rights
Delete your account. In the App, go to More > Profile > Delete account. You can also request deletion without the App by emailing support@harbor.co. Deleting your account removes your profile, video history, moments, sleep data, and caregiver invitations as described in Security and retention.
Other controls:
- Delete individual moments or video history in the App.
- Remove a caregiver's access at any time in People.
- Turn off AI features in Camera Settings.
- Turn off device permissions in your phone's settings.
- Cancel your subscription through Google Play or the App Store.
Privacy rights. Depending on where you live, you may have the right to access, correct, delete, or get a copy of your information. You may also have the right to restrict or object to processing, withdraw consent, and appeal a decision we make about your request. To use these rights, email support@harbor.co. We may need to verify your identity first. We will not treat you differently for using your rights.
International transfers
We are based in the United States and store information on servers in the United States. If you use the App outside the United States, your information will be transferred to the United States. Where required, we rely on safeguards such as the European Commission's Standard Contractual Clauses.
Changes to this policy
If we change this policy, we will update the effective date above. If a change is significant, we will notify you in the App or by email before it takes effect.
Contact us
Project Monitor Inc DBA Harbor
4516 Lovers Lane, 392
Dallas, TX 75209
United States
Email: support@harbor.co