Welcome to the Harbor Family! Our very first supporters will receive exclusive, white glove service from our Care Team and team members for the duration of their Harbor Membership, plus priority access to the first edition Harbor!
Exclusive Access
Harbor First Edition
The very first units to come out of production. Harbor Masters get priority access to these units to provide feedback and experience more restful sleep for the whole family.
The very first units to come out of production. Harbor Masters get priority access to these units to provide feedback and experience more restful sleep for the whole family.
Hands On
White Glove Service
For the entire duration of your Harbor Membership, receive white glove service from our customer experience and care teams with a dedicated support email.
For the entire duration of your Harbor Membership, receive white glove service from our customer experience and care teams with a dedicated support email.
The Gift of Sleep
Free RNN Trial
Receive a two week free extended trial of Harbor's Remote Night Nanny!*
*Subject to availability and limitations. Ahead of your order shipment, you will receive an email with redemption instructions.
Receive a two week free extended trial of Harbor's Remote Night Nanny!*
*Subject to availability and limitations. Ahead of your order shipment, you will receive an email with redemption instructions.
FAQS
When will I receive my product?
As one of our first 100 customers in line, you will receive your Harbor Membership (including one Camera and Monitor) in June.
If you ordered additional Cameras or Monitors, they will ship as they become available, later this summer. You will receive a separate shipping notification once these units leave our warehouse.
How do I redeem the RNN experience?
Ahed of your order shipment, you will receive and email with redemption instructions.
What exactly is a first edition Harbor?
These are the very first units! Because you are one of the first 100 people in line, you get priority access to Harbor to provide feedback and experience more restful sleep for the whole family. Then, as we build up our production line, we will replace your first editions with the final launch products later this year at no additional cost to you.
What is included in the White Glove Service?
As a Harbor Master, you will have exclusive access to our Customer Experience team with a dedicated support email for priority responses and personalized guidance.
What if I do not want to participate in the RNN experience?
No worries! This is a completely free gift as a thank you for supporting us during our presale. You are under no obligation to redeem.
Which features are included in the first editions?
Features available for the first editions:
- Works with and without WiFi for portability and reliability
- Monitor streams up to 2k on your home network
- Failsafe Notifications - audible alerts for any Camera disconnection
- Data security & privacy - all data stored directly on device and none stored in remote servers
- Smart Audio - custom sound thresholds that include volume of sound and duration
- Shared/Guest Access
- Record & Rewind
- 30 Days of Moments
- Multi-Camera view (up to 4 kids!)
- Mobile & Desktop App for remote access
- Access to Harbor Care Team
- No Membership tiers, one Membership per family (supports up to four Cameras)
Features to come later this year:
- Digital picture frame feature
- Advanced audio filtering and sound detection
- Customized Infrared light settings
- End-to-end encryption
- Up to 2-days of full history
- Haptic Alerts via Apple® Watch
- Choosing a selection results in a full page refresh.